Role details
Own the full technical architecture behind an AI platform already handling guest interactions for leading hospitality groups across voice, web, SMS and WhatsApp.
You'll lead the design of the agentic AI, real-time conversational and cloud platforms from the ground up. That means setting standards for AI quality, evaluation, reliability and security, while also rolling up your sleeves and working directly in the technology. You'll also build and develop the engineering team around you.
This is a player-coach role, which means you're not just directing from above. You'll be in the architecture decisions and in the code. The platform integrates with live hospitality systems, managing reservations, private events, accommodation and ordering at scale, so the work is genuinely complex and the stakes are real.
The company is scaling its product, platform and international footprint right now, which means your decisions will shape what this system looks like for years. You'll have real ownership over the technical direction, not a narrow lane inside a large org. If you've wanted to set architecture standards and AI evaluation frameworks from scratch, this is that role.
What You'll Do
- Design and own the architecture for agentic AI, real-time conversational systems and cloud infrastructure across the platform.
- Establish and enforce standards for AI quality, evaluation, reliability and security across all deployed AI team members.
- Lead engineering team development, including hiring, mentoring and building a high-performing function.
- Work directly with the technology alongside your team, making hands-on contributions to architecture and engineering decisions.
What You'll Need
- Proven experience designing and building agentic AI or large language model-based systems in production environments.
- Strong cloud engineering background, with hands-on experience across real-time, event-driven or conversational platform architectures.
- Experience leading engineering teams and setting technical standards, including AI evaluation, reliability and security practices.
- Familiarity with multi-channel communication platforms (voice, SMS, web, messaging APIs) or hospitality platform integrations is a plus.
About the Company
They're building the AI workforce layer for the hospitality industry, with AI agents managing guest interactions across voice, web, SMS and WhatsApp for leading hospitality groups. The platform is live, growing and now expanding internationally.
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